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Authorized Video Game Distributor

Frequently Asked Questions



Does US-1 drop ship?

Unfortunately we do not offer drop shipping at the moment.


What is minimum order amount per shipment?

We require a $500.00 per order limit.


Can you get releases before street date?

We can only ship early to those who have signed our Street Date Agreement and are certified by us as a white list retailer.


What are LATAM products or what does specializing in sales to central and South America really mean?

We distribute exclusively to South and Central America as well as the Caribbean so nearly all of our products are manufactured and tailored for that region. Meaning the primary language of all our products packaging and content will be primarily in Spanish or Portuguese.


What is the fastest way to get in contact with US-1?

Call first during business hours M-F 9:00 – 5:45pm for immediate service from one of our knowledgeable sales representatives.


I have submitted my information with the registration form online. Now what?

Your information will be reviewed and an approval email will be sent back to you stating that your account has been activated. You will then be contacted by one of our sales team to personally see to your purchasing needs.


What shipping methods are available with US-1?

Please see our shipping page for more information: http://us1america.com/shipping/


What is US-1’s return policy?

Please see our return policy page for more information: http://us1america.com/returns/




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US-1 America, Inc.